Privacy policy
Last updated: 18 March 2026
PRIVACY POLICY
EkantaLila (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, share, and protect your personal data when you visit our website, place an order, contact us, or otherwise interact with our store.
Data controller:
Serhii Vdovychenko, trading as EkantaLila
Email: info@ekantalila.com
PERSONAL DATA WE COLLECT
Information you provide
• Order and contact details: name, billing address, shipping address, email address, phone number
• Customer support: information you provide when contacting us, such as your order number and message content
• Account details (if you create an account): login and profile information you choose to provide
Information collected automatically
• Device and usage data: IP address, browser type, pages viewed, approximate location, and interactions with the site
• Cookies and similar technologies: used for core site functionality, preferences, security, and analytics where enabled
HOW WE USE YOUR PERSONAL DATA (AND LEGAL BASES)
We use your personal data for the following purposes:
• Order fulfilment: to process payments, prepare, fulfil, dispatch, and deliver orders, and to send order confirmations and updates
Legal basis: performance of a contract
• Customer service: to respond to enquiries, provide order support, and resolve issues
Legal basis: legitimate interests
• Returns and refunds: to assess return requests, process returns, issue refunds, and manage return-related communication
Legal basis: performance of a contract and legitimate interests
• Fraud prevention and security: to screen orders for risk, prevent fraud, and protect our website and business
Legal basis: legitimate interests
• Legal and accounting: to maintain records for tax, accounting, and compliance purposes
Legal basis: legal obligation
• Marketing communications: to send marketing emails where you have opted in; you can unsubscribe at any time
Legal basis: consent
SHARING YOUR PERSONAL DATA
We do not sell your personal data. We share your personal data only where necessary to operate our store, process orders, fulfil deliveries, handle returns, or comply with legal obligations.
This may include:
• Shopify, as our ecommerce platform provider
• Payment providers, such as Shopify Payments and PayPal, to process payments securely
• Delivery partners, such as An Post or equivalent delivery providers, to deliver your order and provide tracking
• Partner suppliers or fulfilment partners, where necessary to fulfil supplier-shipped or partner-fulfilled products, arrange shipping, process returns, or provide order-related support
• Professional advisers, service providers, or legal/compliance authorities where required by law or where necessary to protect our rights
INTERNATIONAL DATA TRANSFERS
Our store is powered by Shopify. Your personal data may be processed in countries outside the European Economic Area (EEA), including Canada and the United States.
Where required, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, to help protect your personal data.
DATA RETENTION
We keep personal data only for as long as necessary for the purposes described in this policy.
We retain essential order and transaction records for up to 6 years where required for tax, accounting, and compliance purposes.
YOUR RIGHTS
If you are in the EEA or UK, and in other regions where applicable, you may have rights in relation to your personal data, including the right to:
• access your personal data
• correct inaccurate or incomplete data
• request deletion, subject to legal retention requirements
• restrict or object to certain processing
• request data portability in certain circumstances
• withdraw consent where processing is based on consent
To exercise your rights, contact us at info@ekantalila.com.
COMPLAINTS
If you have a concern about how we handle your personal data, please contact us first.
You also have the right to lodge a complaint with your local data protection authority. In Ireland, this is the Data Protection Commission (DPC).
COOKIES
We use cookies and similar technologies to operate the site, maintain security, remember preferences, and, where enabled, understand site usage.
You can manage cookie preferences through your browser settings and, where available, through cookie preference tools on our site.
CONTACT US
If you have any questions about this Privacy Policy or about how we handle your personal data, contact us at:
info@ekantalila.com